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Most HCM technology sales professionals can put together an ROI calculation using the factors listed below, but how many are following up post-implementation to validate their estimates?
In the SMB market segment, there is often a gap between sales, implementation, and service that leads to projects not being completed as envisioned. An objective independent resource to help hold vendors accountable to their promises may be beneficial to ensure the ROI is in line with what is expected.
The broad reach of the HCM segment also adds to the difficulty. No vendor can truly do it all, but there are some vendors that grade out well because of their flexibility and ease of integration. ADP gets high marks due to their marketplace of over 100 partners, as does Paylocity with their open architecture design.
One of the challenges faced is the execution of the buildout.
We will go over this challenge in our next article.